Effective Date: January 17, 2026
Last Updated: January 17, 2026
1. Scope of This Privacy Policy
This Privacy Policy explains how NeoMedicine Institute (“NeoMedicine,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information obtained through our website, online platforms, and digital services (collectively, the “Services”).
This Privacy Policy applies to website visitors, prospective patients, and other non-patient users of our Services.
This Privacy Policy does NOT apply to Protected Health Information (“PHI”) collected or maintained in connection with medical care. PHI is governed exclusively by our HIPAA Notice of Privacy Practices, which is provided separately as required by federal and Florida law.
2. Information We Collect
A. Information You Provide Voluntarily
We may collect personal information you choose to provide, including:
- Full name
- Email address
- Telephone number
- Mailing address
- Appointment requests or inquiry details
- Payment or billing information (processed securely by third-party vendors)
- Any other information you submit through forms or communications
Health-related information submitted through secure clinical systems is treated as PHI and governed by HIPAA, not this Privacy Policy.
B. Information Collected Automatically
When you access or use our Services, we may automatically collect:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Pages visited, timestamps, and referring URLs
- Interaction and usage data
This information is used for security, analytics, performance optimization, and compliance.
C. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Operate and secure our website
- Analyze traffic and usage patterns
- Improve functionality and user experience
- Support marketing and advertising activities where permitted by law
You may control cookies through your browser settings. Disabling cookies may affect site functionality.
3. How We Use Information
We use personal information to:
- Operate, maintain, and improve our Services
- Respond to inquiries and appointment requests
- Process transactions and payments
- Communicate administrative, educational, or promotional information
- Improve website performance and content
- Comply with federal, Florida, and professional regulatory requirements
- Protect against fraud, misuse, or security threats
We do not sell personal information.
4. How We Share Information
We may share information only as permitted by law, including:
A. Service Providers
We may share information with trusted third-party vendors that provide services such as:
- Website hosting
- Analytics and performance monitoring
- Marketing and communication platforms
- Payment processing
These vendors are contractually required to safeguard information and use it only for authorized purposes.
B. Legal and Regulatory Disclosures
We may disclose information:
- To comply with applicable federal or Florida law
- In response to lawful requests from courts or government authorities
- To protect the rights, safety, or property of NeoMedicine, our patients, or others
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable privacy protections.
5. Florida & HIPAA Medical Privacy Disclaimer
NeoMedicine Institute complies with:
- The Health Insurance Portability and Accountability Act (HIPAA)
- Applicable Florida medical privacy and medical record-keeping laws
Any Protected Health Information (PHI) collected in connection with medical services is governed exclusively by our HIPAA Notice of Privacy Practices, not this Privacy Policy.
This website is not intended for medical emergencies and should not be used to submit urgent or highly sensitive medical information unless expressly designated as secure and HIPAA-compliant.
6. Communications & Marketing Compliance
By submitting your information, you may receive:
- Appointment-related communications
- Administrative notices
- Educational or informational content
- Marketing or promotional communications (where permitted by law)
All communications comply with applicable Florida law, CAN-SPAM, and Telephone Consumer Protection Act (TCPA) requirements.
You may opt out of non-essential communications at any time by following the unsubscribe instructions or contacting us directly.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with federal and Florida legal obligations
- Resolve disputes and enforce agreements
Medical records are retained in accordance with Florida law and applicable healthcare regulations.
8. Security Measures
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure.
However, no data transmission or storage system can be guaranteed to be 100% secure.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion, subject to legal and medical record-keeping requirements
- Opt out of certain communications or data uses
Requests may be submitted using the contact information below.
10. Children’s Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from minors without parental consent.
11. International Users
If you access our Services from outside the United States, your information may be transferred to and processed in the United States, including in Florida, where data protection laws may differ from those in your jurisdiction.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be reflected by the “Last Updated” date above. Continued use of our Services constitutes acceptance of the revised policy.
13. Contact Information
NeoMedicine Institute
2510 NW 97th Avenue, Suite 110 Doral, FL 33172
For matters involving Protected Health Information, please refer to our HIPAA Notice of Privacy Practices.